The Challenge
OneOncology expanded its nationwide network of oncology practices by more than 2x in a year and a half, growing from 7,000 to over 20,000 employees — while HR headcount grew only slightly.
With every acquisition, OneOncology’s HR team faced rising complexity:
- A lean HR staff supporting a rapidly expanding workforce.
- Dozens of clinic networks, each with unique policies and benefits.
- Managers needing guidance on infrequent but high-stakes workflows in Workday.
- Employees hesitant to raise sensitive questions about pregnancy, fertility, or retirement with HR directly.
Without a new approach, the team risked being overwhelmed by repetitive inquiries, especially during critical cycles like Open Enrollment.
x
Growth in staff
with only minimal HR headcount growth in the same time period.
Solution
Cascade AI partnered with OneOncology to deploy AI agents for HR, trained on the company’s policies, benefits, and systems. Unlike general-purpose copilots, Cascade was:
This wasn’t just another chatbot. It became the first stop for all HR inquiries.
