Every Employee Gets an Answer. Your Team Gets Their Time Back.
Cascade delivers measurable outcomes from the first month: employees who get accurate, personalized answers at scale, and a team freed for the work that requires real judgment — the AI track record the board is asking for, built in the function that touches every employee.
The board wants AI ROI. Your team wants capacity. Your employees just want answers.
A question volume no team can staff to.
Benefits, policy, leave, and compliance questions never stop arriving. Cascade resolves up to 99.3% of them before they reach a human — and turns each one into a moment to reach an employee at exactly the right time.
Workforce complexity growing faster than HR capacity.
M&A, expansion, and global growth add populations overnight. Cascade scales with them — no proportional headcount required.
General-purpose AI can’t do HR.
Chatbots handle scripted queries. Cascade reasons through eligibility rules, carrier structures, and compliance requirements that vary by geography and employment type — grounded in who each employee actually is.
A board mandate for AI ROI — and no proof point yet.
Pilots and copilots don’t survive budget season. Cascade delivers real, measurable ROI in HR within the first month — 200%+ demonstrated across the customer base — the proof point that funds the enterprise AI roadmap.
OneOncology Scales From 7,000 to 20,000 Employees With a 99.3% Case Deflection Rate
OneOncology grew to 20,000 employees through a wave of acquisitions — dozens of networks, each with distinct policies, benefits structures, and employee populations. Cascade absorbed the support volume that growth created, with no proportional increase in HR headcount. See how they did it
Cascade gives organizations a way to jump into AI in HR without the risk of jumping in the deep end. The volume of employee questions that used to sit in someone’s inbox now gets handled immediately, when and where employees need it. I’ve been really pleased with what we’re seeing, and I know it only gets better from here.
There are few ways to impact employee experience on a truly macro level. AI for employee support is the kind of investment everyone can use any time.
The highest value of AI in HR is freeing up time and mental capacity to amplify what humans do best: exercising judgment, shaping culture, and unlocking growth. Cascade AI brings this vision to life — by embedding AI teammates into core HR operations, it helps organizations scale care, not just efficiency.
One AI AGENT
From answering questions, to executing work
One agent your whole workforce talks to across IT and HR Shared Services — grounded in your policies, connected to your systems. Your team keeps full control over what it shares, a clear escalation path for sensitive situations, and anonymized analytics that show exactly where communications and programs need work.
The best IT & HR teams use Cascade for
I look at Cascade as a transformational change agent. I don’t look at it as an AI company.
Customer Results
Production results from live enterprise deployments — and what they mean for your business.
Faster Implementation
Deploy in weeks, not months
2–4 wks
To Launch
Proven ROI
Lower total cost of service
200%+
ROI Demonstrated Across Customer Base
Less Manual Work
Give time back to your team
up to 99.3%
Of cases W/o Human Escalation
Higher Employee Engagement
Employees ask questions they’d never open a ticket for
9x
Employee Engagement
vs Standard Ticketing
Scaling support without scaling HR headcount
Expansion, acquisition, market shifts — support absorbs the growth without HR growing with it.
Supporting a complex workforce
Multiple geographies, employment types, and benefit structures, with each employee getting the answer for their specific situation.
Answering the board’s AI mandate
When the business needs an AI story with real results behind it, HR delivers the proof of concept that becomes the enterprise playbook.
Integrating workforces through M&A
Acquisitions, carve-outs, reorgs — every new population, carrier, and policy structure held simultaneously, with the right answer for each employee from day one.
Keeping answers accurate through HRIS and HCM transitions
When systems change overnight, employees still get accurate answers that morning — before the helpdesk is trained and the FAQ is published.
Reaching mobile and field workforces
Support that works on a phone, without a portal, in the ten minutes between stops.
Beyond the CHRO
HR is where enterprises prove the model — the use case is concrete, the ROI shows up in the first month, and employees are already asking questions every day.
The CHRO who starts here isn’t just solving an HR problem. They’re setting the terms for how AI scales across the organization.
Only a third of HR leaders say they’re part of their organization’s AI journey.
Cascade goes live in as little as 2–4 weeks. By month two, you’ve already built what IT needs to scale AI everywhere:
The hardest review is behind you.
The HRIS, the identity stack, the systems of record.
Adoption is done; employees already know the front door.
100+
languages — every employee supported in their own
90+
countries — live across your footprint
1,000 –100,000+
employees
per organization
24/7
every region, every release cycle, every time zone
200+ integrations
Cascade connects out of the box to the systems healthcare organizations already run — and if you run something we don’t cover yet, we build the integration as part of deployment.
Don’t see your system? We build custom integrations for you as part of deployment.
Identity-first, for the data HR is trusted with
GDPR
Compliant
SOC2 Type II
Certified
ISO 42001
Certified
HIPAA
Compliant
CCPA
Compliant
Trusted by enterprises from 1,000 to 100,000+ employees — proven in the most complex corner of the enterprise: HR. Cascade handles compensation data, health information, leave records, and access credentials, which is why the architecture is identity-first and least-privilege by design.
