Benefits Decision Support
The Individual Benefits Guidance Every Employee Needs, Delivered at Scale.
Cascade’s Benefits Decision Support Agent walks every employee through their plan options, step by step, personalized to their role, location, and family situation, connected to your benefits data and trained on your plan documents, so the guidance employees receive reflects their actual situation and your team is ready before Open Enrollment opens.
When employees can reason through their own situation, they make better decisions for both of you.
Benefits teams have always faced a structural limit at the center of Open Enrollment: as plan fiduciaries, they cannot tell an individual employee which plan is right for their situation. The hardest part of the decision gets left to the employee alone, and most made do with whatever they had last year or whatever looked cheapest on paper.
The Individual Guidance Employees Need, Delivered Without Fiduciary Risk.
With the Benefits Decision Support Agent, employees get the one thing you can’t personally provide at scale: guidance that reasons through their specific situation. As plan fiduciaries, employers cannot tell an individual employee which plan is right for them, which has historically left the hardest part of the decision to the employee alone. AI closes that gap, because every response is grounded in the employer’s own plan documents and governed by the employer’s own configurations, with no advisory liability attached. When employees had access to that kind of support during OE 2025, health plan comparison questions grew from 38% to 55% of all OE activity in a single year, because employees who can reason through their own situation with their own numbers stop defaulting and start deciding.
The experience is a guided, step-by-step workflow: Medical, Dental, HSA, Supplemental, Review. At every step, a personalized AI assistant is available in the same window to answer anything that comes up, from basic coverage questions to the ones employees would never raise with a colleague. Personalization runs on your actual data, pulling role, location, employment type, and enrollment history from your HRIS and benefits admin. Organizations managing hundreds of plan permutations across employee groups and geographies deploy full decision support in under a week.
Because benefits data is among the most sensitive in any enterprise, Cascade is built with governance at the architecture level: identity-first access, least-privilege permissions, and full audit trails on every interaction, with responses grounded exclusively in your documentation. Cascade is SOC2 Type 2, GDPR, and CCPA compliant.
One platform. The view from both sides.
Cascade walks every employee through a personalized benefits decision and captures everything that happens along the way. What each employee experiences as a private, guided conversation becomes, for the benefits team, a real-time picture of how the workforce understands its options.
What employees experience
What Benefits teams see
Works with the systems you already run.
Cascade layers on top of your existing infrastructure without replacing it. Out-of-the-box integrations with your HRIS, benefits admin, identity, ticketing, and collaboration platforms mean your team is live in weeks, not quarters.
Integrations
WITHOUT ESCALATION
of Open Enrollment questions fully resolved by the agent with no human intervention required
increase in OE question volume for organizations that deploy Cascade, compared to prior years without AI support
from contract to live deployment, with no custom engineering and minimal HR team lift
Customers including OneOncology, Siteimprove, and CLEAResult are live and resolving employee requests through Cascade today.
Live before Open Enrollment opens.
Cascade ingests your carrier documents, plan configurations, and benefits policies without replacing your existing systems. Your team can have decision support ready for employees in two to four weeks, with no custom engineering and no more than six hours of your benefits team’s time before the agent goes live.
