CIO

Cascade is how IT teams lead AI transformation, beginning at the service desk.

Every IT team already has the raw material for a world-class knowledge base sitting in their ticket history and call transcripts. Cascade puts it to work, continuously ingesting and enriching that data to automate L1 and L2 support at scale. SLA performance goes up without touching headcount. 

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AI transformation starts at the service desk.

When L1 and L2 are handled automatically, your team can focus on cybersecurity and transformation.

SLA performance improves when your team’s existing knowledge actually does the work.

A knowledge base built from your team’s own ticket history never goes stale.

How CIOs Use Cascade

IT Service Delivery

Cascade’s ITSM agent turns your existing ticket history and call transcripts into a self-maintaining knowledge base, then uses it to resolve L1 and L2 requests before they reach your service desk. Connects out of the box to ServiceNow, Zendesk, Jira, Workday, and more, with no custom engineering required.

Cross-Functional IT and HR Support

Because Cascade connects to your HRIS and ITSM simultaneously, every IT response reflects the employee’s actual role, location, and access rights, and when an employee’s status changes, the right access flags follow automatically.

The result: your IT service desk runs without your team running it. 

Why CIOs Choose Cascade AI

Cascade is purpose-built for the resolution problem. Where enterprise search surfaces information, Cascade resolves requests, drawing from a knowledge layer built out of your actual ticket history and transcripts, continuously enriched as new volume comes in, and scoped to each employee’s role, location, and permissions. Every interaction is logged and auditable, and your existing ITSM platform stays where it is. 

Where CIOs Win with Cascade

IT teams come to Cascade from a handful of predictable situations.
Here is where organizations are seeing the strongest early returns. 

L1 and L2 Ticket Deflection 

Password resets, access requests, VPN troubleshooting, and software installs resolved before the ticket ages.

Onboarding and Offboarding 

New hires get the right access on day one. Departing employees have licenses flagged automatically. 

Self-Maintaining Knowledge Base 

Built from live ticket data.
No documentation project required. 

Cross-Functional IT and HR Support

One accurate answer when the question lives at the intersection of IT access and HR policy. 

SLA Recovery 

Absorb ticket volume and restore response time without adding headcount. 

M&A and Rapid Growth

New populations and systems absorbed without rebuilding the knowledge base from scratch. 

One Platform. One Intelligence Layer.
Two Buyers.

If your organization already runs Cascade for HR, the integrations are live and the data model is in place. Extending to IT operations takes weeks, because your IT team builds directly on what your HR team already built, and the whole organization runs on a single AI layer that knows both sides of the employee experience. 

%
Inquiries Resolved Without Escalation
%
ROI in First Year
2- wks
To Launch

Integrates with Workday, ADP, UKG, SAP, Oracle, Dayforce, and more.
No custom engineering required. 

Ready to give every employee the same quality of support? 

We will show you how Cascade works in your environment, against your actual employee population, your regional complexity, and the HR systems you already use. 

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