Cascade AI for CIOs

IT Leads the AI Transformation.
It Starts at the Service Desk.

Every IT team already has the raw material for a world-class knowledge base sitting in its ticket history and call transcripts. Cascade puts it to work — continuously ingesting and enriching that data to automate L1 and L2 support at scale. SLA performance goes up without touching headcount.

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One AI AGENT

From answering questions, to executing work

One agent your whole workforce talks to across IT and HR Shared Services — grounded in your policies, connected to your systems. Where enterprise search surfaces information, Cascade resolves requests: scoped to each employee’s role, location, and permissions, logged and auditable, with your existing ITSM staying exactly where it is.

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The best IT & HR teams use Cascade for

Slide
IT
Password Resets
MFA Recovery
Software and Hardware Access Requests
Incident Intake and Triage
New Hire IT Provisioning
Offboarding Provisioning
HR
Open Enrollment Support
Benefits Questions
Leave of Absence Planning
Compensation Support
Employee Self-Service
Employment Verification Letters
Why CIOs Run on Cascade

Your roadmap says transformation.
Your queue says password resets.

Your best engineers are working the queue.

L1 and L2 volume eats the team that should be on cybersecurity and transformation. Cascade resolves up to 99.3% of cases before they reach a human.

Documentation goes stale the day it ships.

Knowledge-base projects end; ticket volume doesn’t. Cascade builds a self-maintaining knowledge base from your own ticket history and call transcripts — no documentation project required, and it never stops updating.

The company grows. The IT team doesn’t.

Every new hire adds tickets; support headcount stays flat — queues lengthen, employees wait, and SLA attainment slides. Cascade absorbs the volume, and service scales with your census instead of your team size.

IT is the last to know.

HR logs the change; IT finds out by email, by ticket, or not at all — and access outlives employment. Cascade reads your HRIS as the source of truth: if it’s logged, every answer and every access flag already reflects it.

Trusted by CIOs and IT Leaders Modernizing IT Shared Services
Rentokil Terminix logo
What Cascade has done is simplify. I just click the link in Workday, ask my question, and get it done. It takes five seconds. In a company growing at our rate, that’s paramount — we cannot hire to scale.
Justice WestJustice West
Sr. Product Manager, Enterprise Solutions
OneOncology
Customer Story

OneOncology Scales From 7,000 to 20,000 Employees With a 99.3% Case Deflection Rate

OneOncology grew to 20,000 employees through a wave of acquisitions — dozens of networks, each with distinct policies, benefits structures, and employee populations. Cascade absorbed the support volume that growth created, with no proportional increase in HR headcount. See how they did it

I look at Cascade as a transformational change agent. I don’t look at it as an AI company.
Steve Bandrowczak
Former CEO, Xerox
Former COO and CIO, Alight Solutions
Former CIO, Avaya, HP, Avnet

Customer Results

Production results from live enterprise deployments — and what they mean for your business. 

Faster Implementation 

Deploy in weeks, not months

2–4 wks

To Launch

Proven ROI

Lower total cost of service

200%+

ROI Demonstrated Across Customer Base

Less Manual Work

Give time back to your team

up to 99.3%

Of cases W/o Human Escalation

Higher Employee Engagement 

Employees ask questions  they’d never open a ticket for 

9x

Employee Engagement
vs Standard Ticketing

Where The Investment Pays Back The Fastest

L1 and L2 ticket deflection

Password resets, access requests, VPN troubleshooting, and software installs — resolved before the ticket ages.

Onboarding and offboarding

New hires get the right access on day one. Departing employees have licenses flagged automatically.

SLA recovery

Absorb ticket volume and restore response times without adding headcount.

M&A and rapid growth

New populations and systems absorbed without rebuilding the knowledge base from scratch.

The Fast Path To Enterprise AI

Merge IT and HR support in one platform

If your organization already runs Cascade for HR, the integrations are live and the data model is in place — extending to IT takes weeks, because your team builds directly on what HR already built, and one layer ends up knowing both sides of the employee experience.

The result: your IT service desk runs without your team running it.

Cascade Intelligence Layer

One agent for employees · one platform for your team

IT YOUR ITSM

Password resets · Access requests · Provisioning · Incident intake · Hardware

HR YOUR HRIS

Benefits · Open enrollment · Leave planning · Comp questions · Verification letters

The Question Every IT Leader Asks

Couldn’t we build this ourselves?

Some teams try. Internal builds take 6–12 months, dedicated engineering headcount, and ongoing maintenance as policies and systems change — and purchased platforms succeed about twice as often. Cascade delivers production-grade automation in as little as 2–4 weeks, with no custom engineering.

Read: The Current State of Enterprise AI — Buy vs. Build 

Being able to launch Cascade in six weeks or less changes my entire calculus about build vs. buy.
Britt ProvostBritt Provost
Senior Vice President, Human Resources
Sunbit
Works with Your Stack

200+ integrations

Cascade connects out of the box to the systems healthcare organizations already run — and if you run something we don’t cover yet, we build the integration as part of deployment.

ADP
Workday
ServiceNow
SharePoint
Bamboo HR
Dayforce
Okta
Oracle HCM
Paycom
SAP HCM
Paylocity
Google Drive
Jira
UKG
Zendesk
Google Workspace

Don’t see your system? We build custom integrations for you as part of deployment.  

Identity-First. Least-Privilege.
Governed by Design.

GDPR
Compliant

SOC2 Type II
Certified

ISO 42001
Certified

HIPAA
Compliant

CCPA
Compliant

Fully encrypted
Role-based access
Granular permissions
Audit trails
Enterprise SLAs

Cascade handles access credentials, compensation data, health information, and leave records — which is why the architecture is identity-first and least-privilege by design. Every answer and action is scoped to the employee’s role, location, eligibility, and permissions, verified on every interaction, and fully auditable. Proven in the most complex corner of the enterprise — HR — across organizations from 1,000 to 100,000+ employees.

More about security
One AI FrontDoor For the Whole Workforce

100+

languages — every employee supported in their own

90+

countries — live across your footprint

1,000 –100,000+

employees
per organization

24/7

every region, every release cycle, every time zone

Cascade AI Resources

Resources for IT Leaders

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Case Study

Rentokil Terminix Delivers AI-Powered Benefits Decision Support to 20,000 Employees 

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Case Study

OneOncology Scales from 7,000 to 17,000 Employees with Cascade AI for HR and IT

Find Your Industry
Healthcare
Technology
Services
Making the internal case?
For CHROs
For Benefits & Total Rewards Leaders

Scale IT Support Without Scaling IT Headcount

Resolve faster, deflect the routine, and get your roadmap off the queue. We’ll show you Cascade against your actual ticket volume, your access policies, and the IT and HR systems you already run — live in weeks.

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Agentic Workflow Automation for IT, HR, and Shared Services Operations 

GDPR
Compliant

SOC2 Type II
Certified

ISO 42001
Certified

HIPAA
Compliant

CCPA
Compliant

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