HR Service Delivery

HR Support That Goes Beyond the Answer. 

Cascade’s HR Service Delivery Agent resolves every HR question employees bring to your team. Connected to your HRIS. Aware of who the employee is, what they’re enrolled in, and what your policy says, so the answer reaches them before it ever reaches your inbox. 

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When employees get answers immediately, HR teams get back to leading.

Cascade handles the questions so your HR team can focus on the work that moves the business.

57% 
OF HR TIME 

spent on repetitive administrative tasks

45%
OF EMPLOYEES

do not understand their benefits package

HOURS
EMPLOYEES WAIT

for answers to basic policy and benefits questions 

STRATEGIC
INITIATIVES STALL

when operational volume crowds out higher-value work 

Cascade interprets every question against your policy, your employee’s actual eligibility, and your organizational context, and resolves it. What the employee experiences as a private, personalized conversation is, in the same moment, real-time intelligence for HR. 

What employees experience 

Available in Teams, Slack, mobile, email, or your intranet
Personalized to their role, location, tenure, and enrollment status
Private by design, so employees can ask the most sensitive questions without fear
Step-by-step guidance through complex situations like leave planning and qualified life events
Always on and always available, 24/7

What HR teams see

Real-time topic analytics broken down by employee group, location, and time
Full conversation history on every escalation, with an AI-drafted response ready to review, trained on your past ticket resolution data 
Automatic flags when documentation is outdated or missing
Escalations automatically routed to the right queue in your ticketing system
Every interaction is logged with full audit trail for compliance
Policy enforcement baked into every response

Works with your existing systems.

Cascade layers on top of your existing infrastructure without replacing it. Out-of-the-box integrations with your HRIS, benefits admin, identity, ticketing, and collaboration platforms.

Integrations

By the Numbers

What our customers see in the first year.

%
INQUIRIES RESOLVED
WITHOUT ESCALATION

%
AVERAGE ROI IN YEAR ONE 

2- wks
AVERAGE TIME TO DEPLOYMENT 

Customers, including Kastle and OneOncology are live and resolving employee requests through Cascade today. 

Live in weeks, with no custom engineering required. 

Cascade connects to your existing HRIS, benefits admin, and identity systems without replacing them. Your team is live in two to four weeks, with no IT project required and no more than six hours of your HR team’s time before the agent goes live. 

Week 1

Data ingestion and initial training 

Week 2

Model evaluation and integrations setup

Week 3

Pilot testing with select employee groups

Week 4

Full deployment and monitoring 

Resource requirements: 4 to 6 hours from your HR team, 1 hour from IT. 

Ready to give every employee the same quality of support? 

We will show you how Cascade works in your environment, against your actual employee population, your regional complexity, and the HR systems you already use. 

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