Introducing the Cascade Agent Harness: governed AI for every IT and HR request. Read the announcement →

Cascade AI for Healthcare & Life Sciences Companies

One Agent for Every Shift,
in Every Clinic and Facility

ER physicians mid-crisis, nurses on night rotation, research and plant teams; your people deliver world-class care around the clock. Wherever and whenever they work, Cascade gives them an AI agent that answers and completes actions, on mobile or desktop, in their language, at any hour.

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Why Healthcare & Life Sciences Companies Run on Cascade

Your workforce never clocks out.
Their support line does.

Everything in healthcare is urgent — employee questions should be too. An ER physician mid-shift can’t route a problem through an HR inbox and wait. Cascade answers in seconds, 24/7, on their phone — the moment the question hits.

Margins are unforgiving.

Growth and M&A add volume faster than teams can staff. Cascade scales support without scaling costs — one customer grew from 7,000 to 20,000 employees with no added headcount.

Doctors are stuck chasing answers.

Every hour a physician or nurse spends on admin is a serious dollar loss. Cascade takes the routine work, so clinicians practice at the top of their license.

Complexity is the norm.

Dozens of labor contracts, union and non-union, per-diem and PRN, plant floor to front line. Cascade tailors support to each employee’s exact population and contract.

Burnout drives churn.

Daily friction wears down nurses and physicians. Cascade delivers an exceptional employee experience instead — instant answers, resolved requests, and 9x the engagement of standard ticketing.

One language isn’t enough.

Employees who can’t ask, don’t. Cascade speaks 100+.

Downtime isn’t an option.

A clinician who can’t log in can’t see patients. Cascade runs onboarding IT setup and access provisioning end-to-end — working from day one.

Trusted by Healthcare & Life Sciences Organizations Modernizing IT and HR Shared Services
Customer Story

OneOncology Scales From 7,000 to 20,000 Employees With a 99.3% Case Deflection Rate

OneOncology grew to 20,000 employees through a wave of acquisitions — dozens of networks, each with distinct policies, benefits structures, and employee populations. Cascade absorbed the support volume that growth created, with no proportional increase in HR headcount. See how they did it

Take care of the people who take care of everyone else
When your team is there to support patient care, every hour employees spend on routine questions is an hour away from the work that can save lives. Cascade gave our staff a place to get answers, so our HR team could focus on the work only they can do. We started there, and the model has us looking at IT next.
Justice WestJustice West
Product Manager, Enterprise Solutions
OneOncology
There are few ways to impact employee experience on a truly macro level. AI for employee support is the kind of investment everyone can use any time.”
Karah PenningtonKarah Pennington
VP of Human Resources
OneOncology

Customer Results

Production results from live enterprise deployments — and what they mean for your business. 

Faster Implementation 

Deploy in weeks, not months

2–4 wks

To Launch

Proven ROI

Lower total cost of service

200%+

ROI Demonstrated Across Customer Base

Less Manual Work

Give time back to your team

up to 99.3%

Of cases W/o Human Escalation

Higher Employee Engagement 

Employees ask questions  they’d never open a ticket for 

9x

Employee Engagement
vs Standard Ticketing

One AI AGENT

World-Class Support for a Complex Workforce

One agent your whole workforce talks to across IT and HR Shared Services — grounded in your policies, connected to your systems.

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The best IT & HR teams use Cascade for

Slide
IT
Password Resets
MFA Recovery
Software and Hardware Access Requests
Incident Intake and Triage
New Hire IT Provisioning
Offboarding Provisioning
HR
Open Enrollment Support
Benefits Questions
Leave of Absence Planning
Compensation Support
Employee Self-Service
Employment Verification Letters

By Agents

Cascade deploys specialized AI agents across HR and IT, handling every step from the first employee request to final resolution.

HR Service Delivery

Resolve every HR question, route every service request, and close the loop without manual intervention, across policy, leave, onboarding, and operations. 

Benefits Decision Support

Personalized guidance through open enrollment, for every employee, at every eligibility tier. 

IT Service Management 

A knowledge base that builds itself from ticket history, powerful enough to automate L1 and L2 IT support at scale. 

AI Knowledge Base

Builds your knowledge base from the Tier 1 and Tier 2 answers your IT and HR teams already give, turning every resolved ticket into an answer employees can get instantly.

Steer Care to Your Own Facilities

Benefits guidance that pays for itself

When employees use your own facilities, everyone wins: they get pre-negotiated rates and providers they already know, and care dollars stay in your system. Cascade’s guided experiences make that the easy path — when an employee asks about care options, your own clinics come up first, with the savings spelled out.

How guided routing works

Employee asks about a care option or procedure
The savings are spelled out, side by side
Dollars stay in the system — and employees save too
Works with Your Stack

200+ integrations

Cascade connects out of the box to the systems healthcare organizations already run — and if you run something we don’t cover yet, we build the integration as part of deployment.

ADP
Workday
ServiceNow
SharePoint
Bamboo HR
Dayforce
Okta
Oracle HCM
Paycom
SAP HCM
Paylocity
Google Drive
Jira
UKG
Zendesk
Google Workspace

Don’t see your system? We build custom integrations for you as part of deployment.  

HIPAA-compliant. Identity-first.
Auditable by design.

GDPR
Compliant

SOC2 Type II
Certified

ISO 42001
Certified

HIPAA
Compliant

CCPA
Compliant

Fully encrypted
Role-based access
Granular permissions
Audit trails
Enterprise SLAs

Cascade handles health information, compensation data, leave records, and access credentials — which is why the architecture is identity-first and least-privilege by design. Every answer and action is scoped to the employee’s role, location, eligibility, and permissions, verified on every interaction, and fully auditable.

More about security
Healthcare worker
One AI FrontDoor For the Whole Workforce

100+

languages — every employee supported in their own

90+

countries — live across your footprint

1,000 –100,000+

employees
per organization

24/7

every region, every release cycle, every time zone

See How Cascade Works for You 

IT leaders icon

For IT Leaders

Automatically enrich documentation from existing ticket history and support data, and use that knowledge base to automate L1 and L2 support. 

HR leaders icon

For HR Leaders 

Automate employee support across benefits, policy, leave, and compensation with real-time, personalized answers that give your team capacity back.

Benefits icon

For Benefits Leaders

Guide employees through plan selection during enrollment based on their role, location, and eligibility, while surfacing insights your team has never had before.

Scale Employee Support
Without Scaling Headcount Cost

See what Cascade can resolve, execute, and automate across your enterprise. 

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Agentic Workflow Automation for IT, HR, and Shared Services Operations 

GDPR
Compliant

SOC2 Type II
Certified

ISO 42001
Certified

HIPAA
Compliant

CCPA
Compliant

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