Cascade AI for Service Companies

One AI Agent, From the Desk
to the Field

Route technicians on the go, monitoring centers at 3am, program teams at HQ; your people are your most strategic asset. Wherever and whenever they work, Cascade gives them an AI agent that answers and completes actions, on mobile or desktop, in their language, around the clock.

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Why Service Companies Run on Cascade

Your Team Deserves Support on Their Terms

Cascade answers when they need it, where they already are — mobile, email, Teams, or Slack. No portal, no callback, no waiting for business hours.

The 1-800 number was never built for the field.

Shared services only runs during business hours while your service employees are in the field. Cascade answers in seconds 24/7 on their phone, even between jobs.

One central team, fifty sets of local rules.

Generic answers lead to pay and leave errors. Cascade applies each employee’s state, branch, and employment type automatically. Texas rules for the Texas tech, every time.

Scaling support used to mean regional hires.

Every new territory meant regional managers, HRBPs, and offices. Cascade scales one-to-one support to every employee — no new offices, no new support headcount.

A multilingual workforce, a one-language phone line.

Employees who can’t ask, don’t. Cascade speaks 100+ languages.

The same fifty questions during every hiring wave.

Cascade automates onboarding and offboarding end-to-end and absorbs the repeat volume, seasonal surges included.

Every ticket is labor cost.

Support time is paid time on both ends of the call. Cascade resolves up to 99.3% of cases without human escalation.

Trusted by Service Companies Modernizing IT and HR Shared Services

Customer Story

Rentokil Terminix Delivers AI-Powered Benefits Decision Support to 20,000 Employees

Rentokil Terminix’s benefits eligibility varies by location and zip code, including High Performance Network medical plans — one of the most effective levers employers have for controlling healthcare costs, but only if employees actually enroll in them. Cascade deployed benefits decision support and HR Q&A across their full US footprint in 6–8 weeks, covering Workday integration, eligibility logic, and escalation routing.

Cascade gives organizations a way to jump into AI in HR without the risk of jumping in the deep end. The volume of employee questions that used to sit in someone’s inbox now gets handled immediately, when and where employees need it. I’ve been really pleased with what we’re seeing, and I know it only gets better from here.
Brook Carlon
CHRO
Kastle

It went a lot smoother than any of us anticipated. We were very frank at the beginning, skeptical of the timeline. But the Cascade team was absolutely wonderful to work with.
Senior HR Leader
RentokilTerminix

Customer Results

Production results from live enterprise deployments — and what they mean for your business.

Faster Implementation

Deploy in weeks, not months

2–4 wks

To Launch

Proven ROI

Lower total cost of service

200%+

ROI Demonstrated Across Customer Base

Less Manual Work

Give time back to your team

up to 99.3%

Of cases W/o Human Escalation

Higher Employee Engagement

Employees ask questions they’d never open a ticket for

9x

Employee Engagement
vs Standard Ticketing

One AI AGENT

From Answering Questions to Executing Work

One agent your whole company talks to across IT and HR Shared Services — grounded in your policies, connected to your enterprise stack.

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The best IT & HR teams use Cascade for

Slide

Password Resets

MFA Recovery

Software and Hardware Access Requests

Incident Intake and Triage

New Hire IT Provisioning

Offboarding Provisioning

Open Enrollment Support

Benefits Questions

Leave of Absence Planning

Compensation Support

Employee Self-Service

Employment Verification Letters

Every Employee, Every Channel

No corporate email?
No problem.

Much of your workforce never gets a company email. Cascade reaches them anyway — hourly or salaried, in whichever channel they already use. Even on personal email: an approved address in your HRIS is all it takes. The employee writes to your Ask HR address, Cascade verifies them against your system of record, and answers automatically.

Mobile

Microsoft Teams

Slack

From

luis.herrera88@gmail.com Whitelisted · Verified against HRIS

askhr@company.com

Subject

Insurance card for my son’s doctor visit

Hi — my son has a doctor’s appointment Friday and I can’t find my insurance card. Can you send me a copy?

Cascade AI Agent · replied automatically in 22s

Hi Luis — here’s your digital insurance card, attached. It covers your son as a dependent on your current plan. If the office needs anything else, just reply here.

insurance-card-herrera.pdf

Works with Your Stack

200+ integrations. Built for the enterprise stack.

Cascade connects out of the box to the systems technology companies already run — and if you run something we don’t cover yet, we build the integration as part of deployment. Enterprise shared services, ready to plug into your enterprise software stack.

ADP

Workday

ServiceNow

SharePoint

Bamboo HR

Dayforce

Okta

Oracle HCM

Paycom

SAP HCM

Paylocity

Google Drive

Jira

UKG

Zendesk

Google Workspace

Don’t see your system? We build custom integrations for you as part of deployment.

Identity-first, for a workforce on shared devices and personal phones

GDPR
Compliant

SOC2 Type II
Certified

ISO 42001
Certified

HIPAA
Compliant

CCPA
Compliant

Fully encrypted

Role-based access

Granular permissions

Audit trails

Enterprise SLAs

Cascade handles pay data, benefits, leave records, and access credentials — which is why the architecture is identity-first and least-privilege by design. Every answer and action is scoped to the employee’s role, location, eligibility, and permissions, verified on every interaction, and fully auditable.

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One AI FrontDoor For the Whole Workforce

100+

languages — every employee supported in their own

90+

countries — live across your footprint

1,000 –100,000+

employees
per organization

24/7

every region, every release cycle, every time zone

See How Cascade Works for You

For IT Leaders

Automatically enrich documentation from existing ticket history and support data, and use that knowledge base to automate L1 and L2 support.

For HR Leaders

Automate employee support across benefits, policy, leave, and compensation with real-time, personalized answers that give your team capacity back.

For Benefits Leaders

Guide employees through plan selection during enrollment based on their role, location, and eligibility, while surfacing insights your team has never had before.

Explore our solutions

One AI Agent, From the Desk
to the Field