Cascade AI for Benefits & Total Rewards Leaders

Your Benefits Program Was Built to Reach Every Employee. Cascade Makes Sure It Does.

Cascade takes the repetitive work off your team’s plate, so they move from answering questions to improving programs — and every employee gets the right guidance at the right moment, across every program you offer.

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Why Benefit Teams Run on Cascade

You built a great program. The execution gap keeps employees from using it.

Open enrollment floods the team — every year.

Weeks of repeatable questions, at the highest stakes of the year. Cascade guides every employee through enrollment and resolves up to 99.3% of questions before they reach a human.

Employees pick the wrong plan.

Personalized guidance isn’t there at the moment of decision. Cascade reasons through each employee’s actual eligibility, family status, and financial situation — and employees ask AI more honest questions than they’d ask a colleague.

Your best programs go unused.

EAP, mental health, fertility support — employees don’t know what they have. Cascade surfaces the right program at the right moment, and shows you where your benefits investment is and isn’t landing.

Benefits data shows you what happened — not why.

Carrier reports tell you a program went unused; they can’t tell you that employees couldn’t find it or misread the copay. Cascade turns real employee questions into anonymized intelligence — in time for renewal, not after it.

Trusted by Benefits Leaders Modernizing IT and HR Shared Services
Rentokil Terminix logo
Customer Story

Rentokil Terminix Delivers AI-Powered Benefits Decision Support to 20,000 Employees

Rentokil Terminix’s benefits eligibility varies by location and zip code, including High Performance Network medical plans — one of the most effective levers employers have for controlling healthcare costs, but only if employees actually enroll in them. Cascade deployed benefits decision support and HR Q&A across their full US footprint in 6–8 weeks, covering Workday integration, eligibility logic, and escalation routing.

The benefits ecosystem is so complex now… it’s not one click away, it’s five clicks or ten clicks away. And when you lose that engagement with your employees in the benefits space, they’re just not going to access the care that they need.
Stacy Kruger
VP Total Rewards
Smurfit Westrock
Only a third of HR leaders say they’re part of their organization’s AI journey…
Dylan Landers-Nelson Business Group on Health Director HeadshotDylan Landers-Nelson
Director
Business Group on Health
I learned most of what I know about our benefits from Cascade… When I was about to go on leave, I literally just went to Cascade: what do I do for paternity leave? … I don’t want to log on and search through a benefits guide at 7:30 at night. I just want to ask it and get what I need.
Justice WestJustice West
Enterprise Platform Solutions
OneOncology

One AI AGENT

From answering questions, to executing work

Most benefits teams already have a chatbot — embedded in the HRIS or provided by the broker. Those tools answer scripted questions from a fixed list. Cascade reasons through each employee’s actual situation: their plan, their carrier, their family circumstances. That’s the difference between deflecting a question and resolving it.

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The best IT & HR teams use Cascade for

Slide
IT
Password Resets
MFA Recovery
Software and Hardware Access Requests
Incident Intake and Triage
New Hire IT Provisioning
Offboarding Provisioning
HR
Open Enrollment Support
Benefits Questions
Leave of Absence Planning
Compensation Support
Employee Self-Service
Employment Verification Letters

Customer Results

Production results from live enterprise deployments — and what they mean for your business. 

Faster Implementation 

Deploy in weeks, not months

2–4 wks

To Launch

Proven ROI

Lower total cost of service

200%+

ROI Demonstrated Across Customer Base

Less Manual Work

Give time back to your team

up to 99.3%

Of cases W/o Human Escalation

Higher Employee Engagement 

Employees ask questions  they’d never open a ticket for 

9x

Employee Engagement
vs Standard Ticketing

Where The Investment Pays Back The Fastest

Open enrollment decision support

Every employee gets the space to make one of the year’s biggest financial decisions on their own terms, with support available whenever they’re ready.

Rapid growth through acquisition

Every carrier, every plan, every practice — held simultaneously, with the right answer for each employee’s situation.

Carrier transitions and continuity

When carriers change, employees get accurate answers from day one — before the FAQ is published.

Complex plan structures

Multiple populations, geographies, and plan tiers, with each employee getting the response for their specific plan.

Benefits strategy redesign

When everything changes at once, Cascade holds both the old and new structure — so employees understand what changed and why.

HCM transitions

When the HRIS changes overnight, employees still get accurate answers that morning — before the helpdesk is trained.

Beyond the Benefits Program

The enterprise AI foothold

Benefits is where most organizations start with AI: the use case is clear, the volume is high, and the ROI is measurable from the first month. But when you deploy Cascade, you’re also building the foundation for something larger — an employee base comfortable engaging with AI, a team that knows how to work alongside it, and an AI story you can take to the CHRO and the board with real numbers behind it.

You’re not just solving a benefits problem. You’re leading a change management moment.

The highest value of AI in HR is freeing up time and mental capacity to amplify what humans do best: exercising judgment, shaping culture, and unlocking growth. Cascade AI brings this vision to life. By embedding AI teammates into core HR operations, it helps organizations scale care, not just efficiency.
Prasad Setty
Former VP, People Operations & Analytics, Google
OpenAI Advisor
Stanford GSB Lecturer
One AI FrontDoor For the Whole Workforce

100+

languages — every employee supported in their own

90+

countries — live across your footprint

1,000 –100,000+

employees
per organization

24/7

every region, every release cycle, every time zone

Works with Your Stack

200+ integrations

Cascade connects out of the box to the systems healthcare organizations already run — and if you run something we don’t cover yet, we build the integration as part of deployment.

ADP
Workday
ServiceNow
SharePoint
Bamboo HR
Dayforce
Okta
Oracle HCM
Paycom
SAP HCM
Paylocity
Google Drive
Jira
UKG
Zendesk
Google Workspace

Don’t see your system? We build custom integrations for you as part of deployment.  

Built for the most personal questions employees will ever ask

GDPR
Compliant

SOC2 Type II
Certified

ISO 42001
Certified

HIPAA
Compliant

CCPA
Compliant

Fully encrypted
Role-based access
Granular permissions
Audit trails
Enterprise SLAs

Cascade handles health information, compensation data, leave records, and family circumstances — which is why the architecture is identity-first and least-privilege by design. Every answer is scoped to the employee’s role, location, eligibility, and permissions, verified on every interaction, and fully auditable. Analytics come back anonymized: you see where programs and communications need work, never individual conversations.

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Cascade AI Resources

Resources for Benefits & Total Rewards Leaders

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Making the internal case?
For CHROs
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Ready to close the execution gap?

Resolve faster, deflect the routine, and get your roadmap off the queue. We’ll show you Cascade against your actual ticket volume, your access policies, and the IT and HR systems you already run — live in weeks.

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Agentic Workflow Automation for IT, HR, and Shared Services Operations 

GDPR
Compliant

SOC2 Type II
Certified

ISO 42001
Certified

HIPAA
Compliant

CCPA
Compliant

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