Cascade AI for Technology Companies

The Easy Button for Shared Services in Technology Companies

Engineers mid-sprint, sales across twelve countries, remote teams on every continent; your people expect internal tools that work like the products they ship. Wherever and whenever they work, Cascade gives them an AI agent that answers and completes actions, on mobile or desktop, in their language, around the clock.

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Why Technology Companies Run on Cascade

Your workforce spans twelve time zones. Their support desk keeps one.

Push the easy button: an out-of-the-box solution with the expertise, integrations, and confidentiality your organization needs. You focus on building your differentiators.

A global, remote-first workforce, a business-hours help desk.

Sometimes there’s no HR office to walk into. Cascade answers in seconds 24/7, in 100+ languages, scoped to each employee’s country and entity.

A mandate to grow without growing G&A.

Your most expensive specialists drown in transactional volume. Cascade absorbs it — up to 99.3% of cases resolved before they reach a human — so HRBPs do HRBP work and engineers ship.

An IT queue full of work that doesn’t need IT.

Password resets, access requests, provisioning. Cascade verifies identity and executes end-to-end across your ITSM and identity systems.

An organization that never stops changing.

Reorgs, M&A, new tooling, policy churn. Cascade sits above the stack, so support stays consistent while everything underneath changes.

Purpose-Built for Sensitive Employee Data

Purpose-Built, So Sensitive Questions Stay Private

You could route employee support through tools your own teams administer. Your employees would rather you didn’t. Compensation, health, leave, and personal questions deserve a purpose-built layer — one your internal admins can’t browse. In a culture where privacy matters, that’s not a feature — it’s why technology companies choose purpose-built.

Identity-first

Every interaction verified against the employee’s role, location, and eligibility

Least-privilege

No standing access — answers and actions scoped to exactly what’s permitted

Fully audited

A complete trail of every answer and action, without internal browsing

Separate by design

A layer apart from the systems your own teams operate and administer

Trusted by Technology Companies Modernizing IT and HR Shared Services

Customer Results

Production results from live enterprise deployments — and what they mean for your business.

Faster Implementation

Deploy in weeks, not months

2–4 wks

To Launch

Proven ROI

Lower total cost of service

200%+

ROI Demonstrated Across Customer Base

Less Manual Work

Give time back to your team

up to 99.3%

Of cases W/o Human Escalation

Higher Employee Engagement

Employees ask questions they’d never open a ticket for

9x

Employee Engagement
vs Standard Ticketing

I’ve rolled out a lot of tools as a CHRO. Cascade’s time to usefulness is unlike anything I’ve seen. The platform was ready to go before our team was ready to go. The implementation process forced us to close every gap in our knowledge base, which had real organizational value on its own. And then it kept going. Employees kept using it. This isn’t a SaaS renewal decision. It’s an engine for how an organization manages knowledge in real time.
Britt Provost
Senior Vice President, Human Resources
Sunbit

One AI AGENT

From Answering Questions to Executing Work

One agent your whole company talks to across IT and HR Shared Services — grounded in your policies, connected to your enterprise stack.

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The best IT & HR teams use Cascade for

Slide

Password Resets

MFA Recovery

Software and Hardware Access Requests

Incident Intake and Triage

New Hire IT Provisioning

Offboarding Provisioning

Open Enrollment Support

Benefits Questions

Leave of Absence Planning

Compensation Support

Employee Self-Service

Employment Verification Letters

One Intelligence Layer, Zero Fragmentation

Merge IT and HR support in one platform

Cascade agents sit on top of both stacks — your HRIS and your ITSM — as a single intelligence layer. One agent for employees, one platform for your team, and no new fragmentation in a stack you’ve worked hard to keep clean.

Cascade Intelligence Layer

One agent for employees · one platform for your team

IT YOUR ITSM

Password resets · Access requests · Provisioning · Incident intake · Hardware

HR YOUR HRIS

Benefits · Open enrollment · Leave planning · Comp questions · Verification letters

The Question Every Engineering Team Asks

Couldn’t we build this ourselves?

Some teams try. Internal builds take 6–12 months, dedicated engineering headcount, and ongoing maintenance as policies and systems change — and purchased platforms succeed about twice as often. Cascade delivers production-grade automation in as little as 2–4 weeks, with no custom engineering.

Being able to launch Cascade in six weeks or less changes my entire calculus about build vs. buy.
Britt Provost
Senior Vice President, Human Resources
Sunbit

Works with Your Stack

200+ integrations. Built for the enterprise stack.

Cascade connects out of the box to the systems technology companies already run — and if you run something we don’t cover yet, we build the integration as part of deployment. Enterprise shared services, ready to plug into your enterprise software stack.

ADP

Workday

ServiceNow

SharePoint

Bamboo HR

Dayforce

Okta

Oracle HCM

Paycom

SAP HCM

Paylocity

Google Drive

Jira

UKG

Zendesk

Google Workspace

Don’t see your system? We build custom integrations for you as part of deployment.

Partnerships

Integration

Partner

Integration

Enterprise-Grade Security, SLAs, and Audit Trails

GDPR
Compliant

SOC2 Type II
Certified

ISO 42001
Certified

HIPAA
Compliant

CCPA
Compliant

Fully encrypted

Role-based access

Granular permissions

Audit trails

Enterprise SLAs

Trusted by enterprises from 1,000 to 100,000+ employees, and proven in the most complex corner of the enterprise: HR. Cascade handles compensation data, health information, leave records, and access credentials, which is why the architecture is identity-first and least-privilege by design.

More about security

One AI FrontDoor For the Whole Workforce

100+

languages — every employee supported in their own

90+

countries — live across your footprint

1,000 –100,000+

employees
per organization

24/7

every region, every release cycle, every time zone

See How Cascade Works for You

For IT Leaders

Automatically enrich documentation from existing ticket history and support data, and use that knowledge base to automate L1 and L2 support.

For HR Leaders

Automate employee support across benefits, policy, leave, and compensation with real-time, personalized answers that give your team capacity back.

For Benefits Leaders

Guide employees through plan selection during enrollment based on their role, location, and eligibility, while surfacing insights your team has never had before.

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