Frequently Asked Questions
What people usually ask us
We’ve curated a list of frequently asked questions to provide clarity and assistance, ensuring you have all the information you need.
If you don’t see your question answered, feel free to reach out to our friendly support team for further assistance.
HR Team FAQs
How can Cascade help my organization?
Cascade can help your organization increase its operational efficiencies by reducing ticket load, speeding up response time, and increasing employee satisfaction. This can free your team to focus on more strategic HR tasks while informed by our metrics for employee engagement.
How secure are employee questions inside the portal? Is it anonymous?
Employees can delete data from the portal at any time and their questions are completely anonymous.
How do I get access to a demo?
You can request a demo at Request a Demo
How does Cascade keep my company data secure?
As your trusted partner in data security, Cascade is dedicated to employing the most advanced and effective measures to safeguard your company’s data. We’re fully compliant with major standards like SOC 2 Type II, GDPR, and CCPA, ensuring your company’s data is in safe hands. Regular security assessments and penetration testing are conducted by independent experts, making sure we stay on top of potential vulnerabilities to keep your data secure and protected.
Does Cascade support multiple languages?
Yes! Cascade provides multi-lingual support, enabling you to serve your organization on a global scale.
Something’s not working. Who should I contact?
You can submit a support request here
Employee FAQs
What types of questions can I ask?
Cascade AI can answer any questions related to your organization’s benefits and total rewards. You can ask about 401(k) plans, medical plans, time off policies, and employee wellness programs as a start!
Is my data secure?
Yes, customer data is secure in Cascade. We are Soc2 Type 2, GDPR, and CCPA compliant, ensuring you have the highest standard of data protection and privacy. You can also delete your data anytime and we do not store data that has been deleted.
How do I get access to a demo?
You can request a demo at Request a Demo
How does Cascade keep my company data secure?
As your trusted partner in data security, Cascade is dedicated to employing the most advanced and effective measures to safeguard your company’s data. We’re fully compliant with major standards like SOC2 Type 2, GDPR, and CCPA, ensuring your company’s data is in safe hands. Regular security assessments and penetration testing are conducted by independent experts, making sure we stay on top of potential vulnerabilities to keep your data secure and protected.
How can I access the app?
You can access app.gocascade.ai from your desktop or mobile device. We are also available in Teams and Slack!
What do I do if the app can’t answer my question?
For more complex questions that require additional help, Cascade offers an escalation feature so that you can pull in your HR team at any time and get expert support when needed.
Are my questions anonymous?
Yes, all questions are completely anonymous and untraceable by your HR team. We won’t share your questions with your employer unless legal action is necessary.
Something’s not working. Who should I contact?
You can submit a support request here
