What AI revealed about how employees actually make benefits decisions
Cascade AI’s annual analysis of real, anonymized employee conversations during Open Enrollment.
The year-over-year shift is the most important finding yet, and it is a signal every HR leader should see.
For the second year running, Cascade AI analyzed real, anonymized employee conversations during Open Enrollment. This guide shares what we learned about how employees actually make benefits decisions. It is something every HR leader should see navigating 2026 Open Enrollment.
The data will change how you think about what employees need from benefits support.
WHAT’S INSIDE
- The year-over-year data showing changes in employee decision-making
- When and how employees make their benefits decisions
- The questions employees are asking and data they’re using
- What leaders need to know for 2026 Open Enrollment
