THE AI-NATIVE OPERATING LAYER FOR IT AND HR SHARED SERVICES

One AI Agent
for Every Employee

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Trusted by Leading Enterprises

Cascade AI is the AI-native operating layer for IT, HR, and Shared Services — one place where your people get answers and get work done, across the systems you already use.

The best IT & HR teams use Cascade for

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Password Resets

MFA Recovery

Software and Hardware Access Requests

Incident Intake and Triage

New Hire IT Provisioning

Offboarding Provisioning

Open Enrollment Support

Benefits Questions

Leave of Absence Planning

Compensation Support

Employee Self-Service

Employment Verification Letters

One AI AGENT

From Answering Questions to Executing Work

One agent your employees talk to across IT and HR Shared Services — grounded in your policies, connected to your systems.

Answers – Acts – Updates your System of Record

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OneOncology Rapidly Doubles Its Workforce with Cascade AI for IT and HR

As OneOncology’s headcount doubled in under two years through rapid M&A, Cascade became one front door for HR, benefits, and IT — deflecting 99.3% of cases and absorbing the growth without a matching increase in support staff.

Read the case study

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Rentokil Terminix Brings Shared Services Automation to 20,000 Employees

With technicians on routes across the U.S., Rentokil Terminix needed shared services that reach the field. Cascade became the front door for employee support — live in 6–8 weeks with a Workday integration, escalation routing, and benefits decision support.

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Customer Results

Production results from live enterprise deployments — and what they mean for your business.

Faster Implementation

Deploy in weeks, not months

2–4 wks

To Launch

Proven ROI

Lower total cost of service

200%+

ROI Demonstrated Across Customer Base

Less Manual Work

Give time back to your team

up to 99.3%

Of cases W/o Human Escalation

Higher Employee Engagement

Employees ask questions they’d never open a ticket for

up to 9x

Employee Engagement
vs Standard Ticketing

Worldwide Enterprise Support

One AI Front Door, Ready for Your Entire Workforce — Wherever They Are

Personalized to every employee’s role, location, and eligibility.

100+ languages

every employee supported in their own

90+ countries

live across your global footprint

1,000–100,000+

employees per organization, and scaling

24/7

around-the-clock, in every time zone

Agents that Work for You

What Sets Us Apart

Cascade is an agentic workflow automation platform. Each agent is purpose-built for a specific operational domain, deeply integrated with your systems of record, and governed by your organizational policies. Rather than surfacing information and waiting for a human to act, Cascade agents interpret policy, verify identity, and execute workflows in real time across your systems of record.

Intelligence Layer

Agents draw from an intelligent Knowledge Base — a shared operational context built from your systems, policies, and employee data.

Answers and Executes the Work

Most AI stops at answers. Cascade agents verify, decide, answer, act, and update your systems of record — resolving requests end-to-end so nothing bounces back to your team’s queue.

Works With Your Systems

Out-of-the-box integrations with 200+ platforms including Workday, ServiceNow, ADP, UKG, and your identity provider.

A Partner, Not a Vendor

Cascade shows up like a partner, not a vendor — brainstorming ideas on a call, clearing legal review that eliminates most startups, and delivering value in weeks instead of quarters.

Enterprise-Grade Security, SLAs, and Audit Trails

Trusted by enterprises from 1,000 to 100,000+ employees, Cascade delivers deep integrations and worldwide deployment — backed by SLAs, identity-first security, and audit trails.

Live in 2-4 Weeks

Industry-leading launch times. A proven deployment playbook takes you from kickoff to production in as fast as 5 business days, with no custom engineering.

Works with your stack

200+ Integrations

Cascade connects out of the box to 200+ HRIS, payroll, ATS, identity, L&D, benefits administration, ITSM, and knowledge systems.

ADP

Workday

ServiceNow

SharePoint

Bamboo HR

Dayforce

Okta

Oracle HCM

Paycom

SAP HCM

Paylocity

Google Drive

Jira

UKG

Zendesk

Google Workspace

Don’t see your system? We build custom integrations for you as part of deployment.

Administrative Control

You’re in Control

Decide exactly what employees see. Cascade automatically tailors every experience based on an employee’s location, role, and your internal policies.

AI Guardrails

Set tone, style, and evaluate AI performance.

Human in the Loop

Approve changes with full visibility and audit trails.

Governance Framework

Evaluate the performance of responses.

White Label friendly

Choose your logo, colors, and agent name.

Built for Sensitive Data. Governed by Design.

GDPR
Compliant

SOC2 Type II
Certified

ISO 42001
Certified

HIPAA
Compliant

CCPA
Compliant

Fully encrypted

Role-based access

Granular permissions

Audit trails

Cascade handles compensation data, health information, leave records, and access credentials, which is why the architecture is identity-first and least-privilege by design. Every interaction is logged, auditable, and scoped to the employee’s role and permissions.

More about security

Woman looking up, holding a mobile tablet.

Your Best People Are Doing Work That Doesn’t Need Them

Cascade automates the routine work and gets your people back to delivering the exceptional

The work that drains them

Repetitive policy questions

Form submissions across Workday, Okta & more

Password resets and L1 tickets

Account provisioning and new-hire setup

…and the rest of the queue

The work only they can do

Strategy and workforce planning

1:1 support in the moments that matter

Sensitive employee relations

Security and strategic IT projects

…the reason you hired them

Up to 99.3% of cases resolved without a human touch

See How Cascade Works for You

For IT Leaders

Automatically enrich documentation from existing ticket history and support data, and use that knowledge base to automate L1 and L2 support.

For HR Leaders

Automate employee support across benefits, policy, leave, and compensation with real-time, personalized answers that give your team capacity back.

For Benefits Leaders

Guide employees through plan selection during enrollment based on their role, location, and eligibility, while surfacing insights your team has never had before.

One AI Agentfor Every Employee