the Cascade Ai Platform

Employee Service Delivery Has Evolved

Cascade’s AI agents resolve IT and HR requests end-to-end, so employees get answers and action without handoffs in between.

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Without AI Agents

Questions require manual review and handoffs

With Cascade

Requests resolved automatically, 
end-to-end 

Automate up to 99.3% of IT and HR employee inquiries, starting today.

Trusted by Enterprise It and Hr Teams

OneOncology logo
Platform Overview

One Intelligence Layer

Every Cascade agent runs on the same context, knowledge, and guardrails, connected to the systems you already use.

ChannelsWhere employees ask
Teams
Slack
Outlook
Gmail
Web
Copilot
Claude
Gemini
APIMCPVoice
AgentsPurpose-built for IT and HR shared services
HR Service Desk
Employee / Manager Self Service
IT Service Desk
IT Request Fulfillment
Benefits & Total Rewards
AI-Native Knowledge Base
WorkflowsPre-built or build your own
Open Enrollment·Compensation & Total Rewards·Leave Management·Onboarding·Access Requests·Device Provisioning·Employment Verification·Offboarding
Workflow Studio
Intelligence layerOne intelligence and execution layer
Cascade
CascadeOne AI execution layer across HR, IT, Benefits, and Shared Services
Answer
Execute
Update
Escalate
Control tower
Admin portal
Agent harness
Knowledge base
Connected systemsYour existing stack
Data sources
Benefits claims
Enterprise systems
Ticketing & service mgmt
Ai Agents

Purpose-Built Agents for IT and HR Shared Services

Most teams start in HR, where policy complexity and data sensitivity are highest, then expand into IT and operations as agents prove how much work they can handle.

HR Service Desk

Instant, accurate answers to policy, benefits, and pay questions, with cases resolved end to end.

Employee / Manager Self Service

Employees and managers complete changes, requests, and approvals on their own.

IT Service Desk

Automated resolution for access issues, troubleshooting, and high-volume ticket reduction.

IT Request Fulfillment

Software, hardware, and access requests fulfilled and logged without a technician.

Benefits & Total Rewards

Personalized plan guidance based on each employee’s eligibility and situation.

AI-Native Knowledge Base

Turns every resolved case into an answer employees can get instantly.

Automate Tier 1 and Tier 2 Support

Built to Resolve, Not Just to Answer

Cascade agents run Tier 0 and Tier 1 HR support and most of Tier 2, with specialists stepping in on exceptions.

AI agent-runAI-assistedHuman expert
Resolved by Cascade AI agents
Experts, supported by AI
Tier 0Self-service
Tier 1Inquiries and routine transactions
Tier 2Specialized services
Tier 3COEs and HRBPs

Serves every employee group, plus non-employees: former employees, applicants, retirees, contingent and union workers.

High request volumeLow request volume
Tier 0AI agent-run

Instant answers and simple transactions, no ticket needed.

Tier 1AI agent-run

Resolved end to end, with HR systems updated automatically.

Tier 2AI agent-run +AI-assisted

Agents run complex cases and approvals. Specialists handle judgment calls.

Tier 3Human expert

Strategic and sensitive work, with full case context ready.

AI agent-runAI-assistedHuman expert
Resolved by Cascade AI agents
Experts, supported by AI
Tier 0Self-service
Tier 1Routine requests
Tier 2IT operations
Tier 3Platform owners

Serves employees, managers, and new hires, plus contractors, vendors, and partners.

High request volumeLow request volume
Tier 0AI agent-run

Status checks, knowledge search, and catalog requests, answered instantly.

Tier 1AI agent-run

Password, access, software, and device requests fulfilled end to end.

Tier 2AI agent-run +AI-assisted

Agents run approvals and endpoint and app support. Engineers handle exceptions.

Tier 3Human expert

Security, infrastructure, and enterprise app teams, with full ticket context.

Core Platform Capabilities

Capabilities That Work for Employees and the Teams Behind Them

Answer questions, complete transactions, guide employees, manage cases, and build new workflows, all on one platform.

Hi MarcusMissing overtime pay
Hi PriyaReset my MFA
Hi JordanHoliday pay?
Hi AlexNeed Tableau access
Hi SofiaAdd my newborn
Hi DanaVPN keeps dropping
Hi ChrisW-2 copy
Hi NoahLocked out of Okta
Hi Sarah, how can I help you today?
Thousands of employees, answered at once
Ask HRMicrosoft Teams
How much PTO do I have left this year?
You have 12.5 days of PTO left, plus 2 floating holidays. Your balance resets on January 1.
Workday · Time off balance
Resolved in 3 seconds
IT HelpMicrosoft Teams
How do I connect to the office VPN from home?
Open GlobalProtect, choose “Acme-Remote,” and sign in with Okta. I’ve sent the setup steps to your inbox.
Confluence · Remote access guide
Resolved in 3 seconds
Ask HRSlack
Please update my direct deposit to my new bank account.
Done. Here’s what I updated:
Verified identity with MFA
Updated bank account in Workday
Sent confirmation to Sarah
Completed in 9 seconds · No ticket needed
IT HelpSlack
I need access to Figma for a new project.
Done. Here’s what I updated:
Confirmed manager approval
Provisioned access in Okta
Assigned a Figma license
Completed in 40 seconds · Logged in ServiceNow
Welcome a new childGuided experience
Step 1 of 2
We’re having a baby! What do I need to do?
Add your newborn as a dependent?
Add nowRemind me later
Choose medical coverage
Employee + childFamily
Dependent added · Coverage updated · Leave scheduled
Set up your new laptopGuided experience
Step 1 of 2
My new laptop just arrived. How do I set it up?
Which device did you receive?
MacBook ProWindows laptop
Move files from your old device?
Not nowYes, migrate
Enrolled in device management · Apps installed · Files migrating
Overtime missing from my paycheckCASE-8812 · Marcus Lee, Operations
Open
Auto-routed to the Payroll queue0:02
Found 5 unapproved overtime hours in Workday0:04
Sent an approval request to Marcus’s manager0:11
Correction added to next payroll · Case closed0:38
VPN keeps dropping on home Wi-FiINC-20431 · Dev Patel, Field Sales
Open
Auto-triaged to Network Operations0:02
Matched known issue in the knowledge base0:04
Pushed VPN configuration update to Dev’s laptop0:11
Confirmed fix with Dev · Closed in ServiceNow0:38
New hire onboardingWorkflow Studio
Published
When a new hire is added in Workday, create their accounts, order a laptop, and send a welcome message.
New hire addedTrigger · Workday
Create Okta and Google accountsAction · Okta, Google Workspace
Order a laptopAction · ServiceNow
Send welcome messageAction · Microsoft Teams
Employee offboardingWorkflow Studio
Published
When an employee’s last day is set in Workday, revoke their access, recover their laptop, and reassign their licenses.
Last day setTrigger · Workday
Revoke Okta and Google accessAction · Okta, Google Workspace
Schedule laptop returnAction · ServiceNow
Reassign software licensesAction · Okta
Knowledge baseConnecting sources
Learning fromSharePointConfluenceServiceNowWorkday
New article“How parental leave works,” drafted from resolved cases
Conflict foundTwo policies give different PTO carryover limits
Coverage gapNo guidance on bereavement leave for contractors
Knowledge baseConnecting sources
Learning fromSharePointConfluenceServiceNowWorkday
New article“How to reset Okta MFA,” drafted from resolved tickets
Conflict foundTwo VPN guides give different setup steps
Coverage gapNo guidance on printer setup for remote staff
AI guardrails
Governance framework
Personalized support
200+ integrations
Admin Portal

See, Govern, and Customize Every Conversation

Give HR and IT leaders full visibility into what employees ask, how agents respond, and where knowledge falls short.

Admin portalAcme Corp › ›
Audit logAll agents · Last 7 days
Anonymized · PII redacted
TimeEmployeeTopicChannelOutcome
10:42#4821Parental leave eligibilityTeamsResolved
10:39#1177VPN keeps disconnectingSlackResolved
10:36#5530PTO balanceWebResolved
10:31#9054Missing overtime on paystubTeamsHanded off
10:27#8126MFA resetTeamsResolved
10:24#3360Sensitive topicMobileEscalated to HR
MetricsHR Support · August
Conversations4,812+11% vs July
Deflection rate98%+2 pts vs July
Escalations96−18% vs July
Active users3,214+6% vs July
Questions by topic
Leave of absence1,204
Benefits986
Payroll742
Time off611
Onboarding388
MetricsIT Support · August
Conversations3,906+9% vs July
Deflection rate96%+3 pts vs July
Escalations142−12% vs July
Active users2,870+5% vs July
Questions by topic
Access requests1,108
Password & MFA902
Software688
Hardware540
VPN & network371
Admin agentAsk anything about your employee support
Where do we have gaps in our policy documentation?
Reviewed 4,812 conversations
Checked knowledge base coverage
This month, 23 questions about bereavement leave for extended family and 17 about remote-work stipends in Canada had no good answer in the knowledge base.
Suggest an answerNot now
Admin agentAsk anything about your employee support
Which apps drive the most access requests?
Reviewed 3,906 conversations
Matched requests in ServiceNow
Figma, Tableau, and Salesforce made up 41% of access requests this month. Approving them by role would remove about 300 tickets a month.
Create a role-based ruleNot now
Customization
Published to all regions
Agent avatar
AvaSage
Brand kit
Imported from acme.com · Inter, logo, 5 colors
Voice
ProfessionalWarm
Route sensitive topics to HR
Live preview
· Online

Customer Results

Faster Implementation 

Deploy in weeks, not months

2–4 wks

To Launch

Proven ROI

Lower total cost of service

200%+

ROI Demonstrated Across Customer Base

Less Manual Work

Give time back to your team

up to 99.3%

Of cases W/o Human Escalation

Higher Employee Engagement 

Employees ask questions  they’d never open a ticket for 

9x

Employee Engagement
vs Standard Ticketing

See it with Your Requests

Bring Your Toughest HR and IT Requests

We’ll show you how Cascade answers, takes action, and resolves them end to end.

Request a demo
Group of employees
Channels & Integrations

Works Where Employees Already Are

Cascade meets employees in the tools they already use and takes action in the systems your teams run on.

Channels

Employees ask wherever they already work.
Available 24/7 in 100+ languages.

Microsoft Teams
Outlook
Microsoft Copilot
Gemini
Web portal
Slack
Gmail
Claude
Mobile app
Copilot, Claude, and Gemini connect to Cascade through MCP.

Integrations

200+ systems out of the box, with reads and writes scoped to each employee’s permissions.

Data sources
Microsoft SharePoint logoSharePoint
Confluence
Google Drive
HCM & ERP
Workday
SAP
UKG
ADP
Dayforce
Oracle
Identity & SSO
okta
Microsoft Entra
Google Workspace
Benefits & Claims
Carrier portals
TPA platforms
Benefits administration
Don’t see your system? We build custom integrations as part of deployment.
Security & Compliance

Protect Sensitive Employee Data by Default

Cascade handles compensation data, health information, leave records, and access credentials, so the architecture is identity-first and least-privilege by design. Every interaction is logged, auditable, and scoped to the employee’s role and permissions.

GDPR
Compliant

SOC2 Type II
Certified

ISO 42001
Certified

HIPAA
Compliant

CCPA
Compliant

New on the blog

AI Agent Governance Starts in the Architecture →

More about security

Explore Cascade

By Role

CIO
CHRO
Benefits and Total Rewards

By Industry

Hospitality and Life Sciences
Technology
Service
View Case Studies
Why One Intelligence Layer Matters

Two Applications. One Intelligence Layer.

HR and IT share one foundation of employee context, policy, permissions, and systems, so neither team builds a separate AI stack.

HR Service Delivery
IT Service Delivery
Cascade icon
Cascade Intelligence Layer

One agent for employees · one platform for your team

Agents & Workflows

A Growing Suite of Agents and Workflows

AgentsEach agent owns a domain and runs many workflows
HR Service DeskHR
Employee / Manager Self ServiceHR
IT Service DeskIT
IT Request FulfillmentIT
Benefits & Total RewardsBenefits
AI-Native Knowledge BaseKnowledge
WorkflowsPre-built, or build your own in Workflow Studio
Open Enrollment
Compensation & Total Rewards
Leave Management
Onboarding
Employment Verification
Claims
Care Management
Device Provisioning
Offboarding & Deprovisioning
Access Requests & Certification
Payroll Inquiries
License Management
Contractor & Vendor Onboarding
M&A Workforce Integration
Global Mobility Support
Time Off Requests*
Life Event Changes*
Password & MFA Resets*
Tuition Reimbursement*
Expense & Reimbursement Questions*
Performance Review Support*
Policy Acknowledgments*
Hardware Refresh*
Software Requests*
Remote Work Setup*
Personal Info Updates*
And many more

Don’t see what you need? Build it in Workflow Studio, or we’ll build it for you.

Deploy AI Agents Across Your IT and
HR Shared Services in Weeks

See what Cascade can resolve, execute, and automate across your enterprise. 

Request a demo
Sign up for updates

Agentic Workflow Automation for IT, HR, and Shared Services Operations 

GDPR
Compliant

SOC2 Type II
Certified

ISO 42001
Certified

HIPAA
Compliant

CCPA
Compliant

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