Workflow AI Agents

AI just learned to close the loop.

Cascade workflow agents carry a request from the moment it arrives to the moment it is done, executing across every system it touches without anyone opening a ticket or chasing an approval.

See it in action

Cascade agents carry a request all the way through, executing across every system it touches until the work is done.

Cascade workflow agents are built for the distance between what an employee needs and what back-office systems can deliver without a human in the middle. Copilots narrowed it, and workflow agents close it.

Each agent knows who is asking, what they are authorized to receive, and what systems need to act, then executes across all of them without a human intermediary unless policy requires one. The employee gets a resolution. The operations team gets the work done without touching it.

That is what makes Cascade different from every AI tool that came before it: where others stop at the answer, Cascade carries the request all the way through to a closed transaction in the system of record.

The HR & IT AI Operating Layer

The Agents

Cascade launches with three purpose-built agents covering the highest-volume workflows in HR and IT Operations.

HR Service
Delivery

Handles the full lifecycle of employee HR requests, from the first question to the closed transaction, so HR teams can focus on the work that needs them.

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Benefits Decision Support

Guides employees through benefits decisions with personalized, policy-aware support that turns open enrollment into a confident choice.

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IT Service Management

Resolves IT service requests end-to-end, from access provisioning to incident triage, without a ticket queue standing between the employee & the resolution.

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One intelligence layer makes every agent smarter than the last.

The intelligence layer is what separates Cascade from a collection of standalone AI tools. Everything your agents know, every policy they enforce, every system they act on flows through one shared foundation.

Identity

Who the employee is, what role they hold, and what they are authorized to receive, live and always current.

Policy

The rules, applied consistently across every agent automatically, with no manual updates when things change.

Live Data

Real-time information pulled from every connected system, so agents never answer from stale knowledge.

Audit Trail

Every action logged, every decision traceable, every transaction closed with a complete record.

Because every agent draws from the same foundation, a single event in one system updates everything that depends on it.

Employee role changes in Workday

Intelligence Layer

Identity · Policy · Data · Audit

IT access updated in ServiceNow

Benefits eligibility recalculated

Leave policy updated

HR support routing changed

All automatic.
No human in the loop.

Every integration you add makes every agent more capable, not just the one it seems most related to.
Expanding from HR into IT and Operations is incremental, not a restart.

OneOncology scaled from 7,000 to 20,000 employees and achieved a 99.3% case deflection rate.

OneOncology needed HR operations that could grow as fast as the organization did. Cascade workflow agents absorbed the volume that would otherwise have required proportional headcount growth, and the results held at scale: when 99.3% of cases close without a human touch, HR is free to do the work that requires one.

2- wks

Live in two to four weeks. Expanding from there.

Cascade workflow agents deploy in two to four weeks, integrating with the systems you already run without replacing them. Teams typically start in HR, where volume and complexity are highest, then expand into IT and Operations as agents prove how much work can be handled without tickets or manual effort.

Workflow AI Agents

AI just learned to close the loop.

Cascade agents carry a request all the way through, executing across every system it touches until the work is done.

The HR & IT AI Operating Layer