Cascade AI has released a first-of-its-kind report on how employees used AI Agents during Open Enrollment 2024.
This was the first season AI Agents were available to answer employee OE questions. What they asked was revealing–and suggests immediate takeaways for employers, health plans, digital health and point solution providers, and other stakeholders in employee benefits.
Key takeaways include:
- Privacy Matters: AI offered a private space to ask complex, personal questions that live agents can’t.
- AI Agents Overcome Low OE Literacy: By handling simple questions, AI reduced HR’s workload while empowering employees to make informed decisions.
- Employees Welcome Having More Time: They asked more questions when they had more time to do so.
- More Support Doesn’t Mean More Work: AI Agents addressed 96.8% of OE questions
