Open enrollment for 2026 is almost here — and artificial intelligence (AI) is increasingly being utilized as a solution to help employees address common challenges.

According to Michael Piker, the vice president of global total rewards at cosmetics company Shiseido, annual benefits selection introduces a “maze of complexity for employees trying to make an informed decision,” but total rewards (TR) professionals are discovering that AI tools — when integrated strategically and thoughtfully — can provide valuable assistance to both the worker and the employer.