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Cascade Summit 2026

Steve Bandrowczak

Led enterprise transformation as both CEO and CIO across three public companies — including Alight, one of the largest HR and benefits technology platforms in the world.

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Go faster. Make decisions faster, implement faster, fail faster — push harder, go wider, but go faster. While you’re waiting, somebody else is advancing. It’s that simple.
Steve Bandrowczak
Former CEO, Xerox
Former COO and CIO, Alight Solutions 
Former CIO, Avaya, HP, Avnet

Key Takeaways

AI Is Now a CEO Mandate, Not an IT Experiment 

The era of bottom-up AI pilots is over. Steve Bandrowczak opened the morning with a blunt message: AI transformation must be led from the top, with the CEO personally accountable for outcomes. Tom Davis reinforced the point when he asked the room who deploys AI at true production scale — only two or three hands went up out of fifty. Roger Beggs warned that the biggest mistake he sees across TPG’s portfolio is waiting for incumbent SaaS vendors to add AI for you. The consensus was clear: treating AI as an IT initiative instead of a business strategy is the fastest way to fall behind. 
The ROI Is Real, Measurable, and Accelerating

This was not a day of hypotheticals. Steve Bandrowczak shared that Xerox generated over $1 billion in AI-driven savings: collections exposure dropped from $200 million to $70 million in ninety days, inside sales grew 20 percent after five years of 3-percent-per-year decline, and 60 percent of field service calls shifted to remote resolution. Steve estimated that 50 to 70 percent of all enterprise work today can be handled through AI agents — and framed that not as a distant future but as the current reality for companies willing to move.  
Speaker
Steve Bandrowczak
Former CEO, Xerox
Former COO and CIO, Alight Solutions 
Former CIO, Avaya, HP, Avnet 

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Related Content

AI Transformation as a CEO Mandate

Drawing on 30+ years of C-level experience and a sweeping AI transformation at Xerox, Steve made the case that AI strategy must be owned at the top — and that the companies seeing real results are moving fast, failing fast, and treating agents as a digital workforce.

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